Terms
Terms & conditions
These terms apply when you buy from Elmivo Furniture. They are written to be read, not to hide anything, and they do not affect your statutory rights.
Before we take orders
This page is current.
Who you are buying from
Elmivo Furniture, ELMIVO LIMITED · Company no. 17498203 · Registered in England and Wales.
Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.
71-75 Shelton Street, Covent Garden, London WC2H 9JQ.
hello@elmivo.co.uk · 07424 001829
Prices
Prices are in pounds sterling. We are not VAT registered, so no VAT is charged. Delivery is shown separately at checkout. Where a wardrobe says “price on request” we have not published a price for it yet and it cannot be bought from the site.
If we spot an obvious pricing mistake before your order is accepted, we will tell you and you can confirm the correct price or cancel. We will not quietly charge you more.
How an order is made
Placing an order is an offer to buy. The contract is formed when we send you an email accepting it and confirming the lead time — not when the website says thank you.
We may decline an order if the wardrobe is out of stock, if we cannot deliver to your address, or if the price was wrong. Nothing is taken from you in that case.
Measurements and fit
We publish the overall width of every wardrobe. Depth and height are confirmed with you before your order is accepted. The room preview tool and any advice from Rowan are guidance to help you choose — the final responsibility for measuring your own space, doorways and stairs is yours, and we would rather you asked us twice than once.
Delivery
The options and lead times on the delivery page are what we expect to offer; the price and date that bind us are the ones on your order confirmation. Currently: collection from our leeds unit, mainland britain.
Risk passes to you when the wardrobe is delivered. Please check the boxes before signing.
Cancelling and faults
Your right to cancel within 14 days of delivery, and what happens if something arrives damaged, are set out on the returns page, which forms part of these terms. In short: check the goods with the delivery team at the door and hand back anything wrong; faulty, damaged or incorrect goods are collected at our cost; a change of mind within 14 days is returned to our returns address, Lovedown Farm, Lower Road, Hockley, Essex, SS5 5NL, at your cost and refunded once checked.
Liability
We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for business losses, and nothing here limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
A wardrobe must be assembled and, where the instructions say so, fixed to the wall. We are not liable for damage or injury caused by an assembly that does not follow the maker’s instructions.
Complaints and law
Email hello@elmivo.co.uk and we will reply within two working days. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
